Customer Testimonials

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DealerRater Oct 5, 2020

Very helpful staff. Everyone worked hard to make sure we got what we needed. Thank you to Deen, Jae, Adrian and Maggie. My wife and I recommend this Kendall VW of Bend.

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DealerRater Oct 4, 2020

I really appreciate the patience and great attitude of Maggie G. and Jimmy . I wanted to buy a nice vehicle for my step daughter and they both made the purchase and process a pleasure . Thanks.

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DealerRater Jun 6, 2020

I was looking for a quick and efficient transaction and that's exactly what I got. My salesperson Maggie was incredibly helpful, friendly, and very communicative. Jimmy, the sales manager, was also incredibly personable and had everything ready to sign upon my arrival. They listened to my requests, gave me a great deal, and made the whole buying transaction the easiest, quickest, and most pleasant I have ever experienced. I would definitely recommend.

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DealerRater Mar 21, 2020

I worked with Paul in the service center who was absolutely excellent. He went out of his way to work with me to make sure my car received the best service. He called the company that issued my warranty multiple times for authorizations to do work and was a great advocate. His team also was willing to give me a discount on some work due to a very unfortunate situation caused by the local valvoline. I will not take my car anywhere else, and next time I am buying a car this will be my first stop.

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DealerRater Jan 27, 2020

Thank you to Tré Winger for working so diligently to get us out the door in the car of our choice. He was courteous, patient, and did everything he could to make this a good experience.

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DealerRater Jan 26, 2018

Though I wasn't able to purchase my dream truck it wasn't from the lack of effort from Devan and Shelby. The experience gave me a whole different look at the stigma with buying a car. I just can't say enough good things and recommend buying your next car from Kendal Volkswagen

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DealerRater Dec 24, 2017

My wife and saw a car we wanted on their website. We then went in and was greeted by a “no pressure” salesman Trevor who asked us several questions to see if the car we were looking at was really what are needs were. He was very informative. Trevor then let us test drive the vehicle with out him for a few hours to see if it was really to our liking. We were already preapproved through our credit union and the purchase was a breeze. The dealership has also followed up after the sale to see if there is ...

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DealerRater Aug 23, 2017

Shelby was awesome and Derek was so down-to-earth. They were very up-front about everything - definitely not the "usual" experience with a car dealership!

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DealerRater Dec 22, 2016

My key had broken off in my ignition with the car on auxiliary, so I ended up with a broken key and a dead battery. Called Kendall Volkswagen of Bend on a Sunday and left a message, the customer service line representative assured me that they would call me back at 7 am when someone would be there to hear my voicemail. They did call me, promptly at about 7:30 am (they open for business at 8 am) I was asleep but she returned my message. I called back and the woman on the phone at the appointment center was absolutely wonderful, super ...

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DealerRater Apr 23, 2016

After hitting a large rock my check-engine and coil light started flashing outside of Bend, Oregon. My car was towed to this dealership that evening and I got a call first thing in the morning from Bret, the repair manager. From the very start, he was empathetic and kept in touch with regular updates. Daniel, another employee, drove us wherever we wanted to go in Bend. When my part didn't arrive, Bret even took it on himself to arrange a loaner car for me to get back home to Ashland if I needed it. From start to finish I ...

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DealerRater Aug 11, 2011

Carrera Motors- what separates them from other dealers? After care customer service. Talk to dan Horton, the GM regarding any concerns and they will be addressed.

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