Custom Order a Volkswagen

FAQs

We’re here to help answer any questions. Feel free to read over our Frequently Asked Questions below.

Can I order vehicles other than the ones shown on this page?

As vehicles are updated from one model year to another, there are times when orders are accepted and times when they are closed. If you do not see your preferred vehicle here, please contact us for help.

How do I order a vehicle?

Submit your request by clicking “Start Your Custom Order” and include vehicle preferences in the comments section. A dealership representative will contact you to verify your desired vehicle, explore potential incoming stock and then arrange to submit your order to Volkswagen.

How long will it take to have my vehicle delivered?

Lead times will vary by model and configuration but Volkswagen will make every effort to expedite your order.

Is there an extra cost for ordering a vehicle?

Final sale prices are all negotiated between the customer and dealer but Volkswagen does not charge extra for customer orders.

If I would like to finance my purchase or lease my ordered vehicle, how can I do that?

Our dealership would be happy to help explain your options and help you arrange financing. You can visit our Finance Center or contact us for more information

Once my vehicle is ordered, how can I track it?

Your dealership representative will be able to provide you regular updates on your order. They have direct access to the Volkswagen’s vehicle order tracking.

Where and when would I get my VIN to track my vehicle?

Your dealership representative will be able to provide you the VIN once it’s been established.

How will I be notified when the vehicle is being delivered?

Once your vehicle has arrived at the dealership, your dealership representative will contact you to confirm its arrival, collect any additional information needed to complete the sale and schedule a convenient time and location for final delivery to you.